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Customer Service

Customer Service
Need help finding the right products to carry in your store?
Personal Shoppers are ready to assist you! Theyíll help you find just the books you need. click here
Need to contact Dover with a question, complaint or idea?
Customer Care Agents are standing by to help you with everything from orders to credits. click here
Want to contact a Sales Representative in your area?
Sales Representatives Across the country and around the globe, our representatives can help. click here
Interested in new customers and special offers?
Sales Partner It takes just 4 clicks to get the full story! click here
Looking for the answers to Frequently Asked Questions?
Displays and other Sales Resources

How do I get free Dover Display Solutions?
How do I restock my Dover Display Solutions?
How can I get images and descriptions of Dover books?

Security and Privacy

Is Dover's Website Secure?
What Is Dover's Privacy Policy?

My Account

Can I manage my account online?

How do I contact Dover if I have a problem or question?

Contacting Dover via eMail
Contacting Dover via Postal Mail
Contacting Dover via Phone
Contacting Dover via Fax

Promotions, Trade Shows and Advertising

Do you ever offer any specials with extra discount or free freight?
What is your co-op policy?
What about remainders?
What can I do if I canít make it to a trade show
Are there any special requirements for placing an order at a trade show?
Which books will Doverís promote to consumers (and when)?
Can Dover help me get New Customers?

Catalogs and Mailing Lists

How do I get the latest Dover catalogs?
Does Dover have an eMail list?

Distributors and Representatives

Does Dover have Sales Representatives?
Can I buy books through a distributor?

Choosing Books for Your Store

How will Doverís SalesPartner program help me select hot-sellers?
What are your best sellers?
Do you have Recommended Assortments?
Can someone help me?

Product Information

How can I learn more about whatís in a book?
Do any of your products have market restrictions?
Do you sell anything besides books
Can I get samples?

Returns and Exchanges

What is your return policy?

Shipping

What are my domestic shipping options?
What are my international shipping options?
Will you ship collect?
Do you offer expedited shipping services?
Who pays the freight on shipments?
How do I get FREE freight?
Can I trace my shipment online?
Will you drop ship an order to my customer for me?

Ordering

Can I place an order on-line?
Can I fax my order?
Can I pay for my order by credit card?
Does credit card payment of my order qualify for the cash discount?
Does paying for my order by credit card eliminate the need for completing a credit application?
Can I pay by wire transfer?
Can I pay by Money Order or Check from a bank outside the US?
Will you drop ship an order to my customer for me?
How does the Cash Order Plan (COP) work?
How do I open an account with you?
What are your credit terms?
What is your opening order requirement?
What is your minimum reorder?
How long does it normally take to fulfill an order?

SalesPartner Program

How will SalesPartner Help my bottom line?
How will SalesPartner help me get new customers?
How will SalesPartner program help me select hot-sellers?