Ordering

	Can I place an order on-line? Yes. Simply fill your shopping cart by browsing or using our Catalog Quick Pick function and complete the three-step checkout process. A copy of your order will be sent to you as an email attachment. You may pay by credit card or have your online order billed to your account.
	Can I fax my order? Yes. Simply build your order at our website and print it instead of clicking the Send Order button. Or you may use a printed order form. You may then fax your order to 516-742-5049. To ensure prompt and accurate handling, please check that your credit card number and expiration date are clearly indicated on the fax.
	Can I pay for my order by credit card? Yes, you can. At present, Dover accepts both MasterCard and Visa.
	Does credit card payment of my order qualify for the cash discount? No, it does not. Because of processing fees associated with credit card payments, we are unable to offer the prompt payment discount to customers who pay for their order in this fashion.
	Does paying for my order by credit card eliminate the need for completing a credit application? Paying by credit card will speed up the processing of your initial order, but will not eliminate the need for completing the initial paperwork. Your first order will be prepared while we process your application. (We ask all new customers to complete this application.) Although we do request some credit information on this form, its main purpose is to verify that a prospective customer is entitled to receive a trade discount. This protects our resellers from having to compete with those who don't meet the criteria for receiving a trade discount.
	Can I pay by wire transfer? Yes, but in order to ensure that your payment is properly credited to your account, there are five items that must appear with your wire transfer: 1. Your Account Number 2. Billing Name 3. Country of Origin 4. Invoice Number 5. A notation to direct payment to Dover Publications, Inc., 31 East 2nd Street, Mineola, NY 11501 Please be sure to include ALL of these items or we cannot guarantee accurate processing of your wire payment. Wire payments should be sent to: J.P. Morgan Chase New York 1 Chase Plaza New York, NY 10081 A/C# 001-061704 ABA# 021-000021 TEL# 212-820-3230 Chase Swift #: CHASU33 (US domestic orders) CHIPS #:02 (international orders)
	Can I pay by Money Order or Check from a bank outside the US? Yes, with a few restrictions. Please be sure that your remittance is drawn from a United States bank in US Funds and mailed to: Credit Department Dover Publications, Inc. 31 East 2nd Street Mineola, NY 11501
	Will you drop ship an order to my customer for me? No, Dover does not drop ship orders directly to your customer. We will only ship to you.
	How does the Cash Order Plan (COP) work? Cash Order Plan (COP) orders may only be placed via mail at this time. The COP plan allows you to place small orders (less than $75.00) and receive the following benefits: 40% discount, regardless of how small the order, free shipping and expedited processing. COP orders must be prepaid. If payment is made by check, it should be mailed to us with your order. If payment is made by credit card, orders can be faxed to (516) 742-5049. At the present time, we only accept VISA and MasterCard.
	How do I open an account with you? If you will be reselling our books, you are eligible to apply for a trade account with Dover. Please email our Sales Department at doversales@doverpublications.com or call us at 800-223-3130 for an application and complete instructions.
	What are your credit terms? Dover’s standard terms of sale are 2% net 30 days. Shipping is EX WORKS Mineola, New York.
	What is your opening order requirement? A retail store located within the United States has a minimum opening order requirement of $50. Foreign retail stores, outside of the United States, have a minimum opening order requirement of $500.
	What is your minimum reorder? There is no minimum reorder. If you wish, you may reorder one book, except for small format books in the Little Activity and Stationery Series must be ordered in minimums of 6 per title. There are no order minimums for any other Dover books in our collection.
	How long does it normally take to fulfill an order? Normal order processing is about 5 business days from the time it is received until the time it leaves our facility.